Veterinary Careers in Hattiesburg, MS
Veterinary Careers at Town and Country Animal Hospital
Are you looking for a career with a future? Love animals and people? Then start your career in veterinary services at Town and Country Animal Hospital. A career at TCAH will take you places.
Why you’ll love this job.
At TCAH, you will spend your days around compassionate people making a difference in the lives of animals and people.
More about the Role
Do you have a syrupy sweet personality that makes every client feel special? Town and Country Animal Hospital is looking for a full-time CSR to join our fast-paced team!
Must have: Face-to-face customer service experience & excellent phone etiquette
Fast-paced: We see 60-80+ patients per day—multi-tasking is key!
Tech-savvy: We’re moving to a paper-light system
Medical knowledge: A plus, but we’re happy to train!
This is not your typical reception job—if you love people, animals, and a dynamic work environment that will challenge you to grow, apply today!
Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.
Competencies
- Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
- Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.
- Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
- Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
- Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
- Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.
Essential Responsibilities
- Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
- Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
- Processes cash, checks, charge card payments and credit account payments.
- Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
- Assists in the updating of client/patient files, as needed.
- Prepares and sends client correspondence.
- Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
- Performs a backup of the computer system on a regular basis, as directed.
- Performs and oversees the performance of posting daily business.
- Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
- Answers incoming telephone calls applying proper telephone etiquette.
- Presents clients with medications, instructions, new client kits and any other take home items.
- Handles emergency situations with great care, patience, and following established clinic policies and procedures.
- Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Requirements/Qualifications
- Ability to work on weekends as required
- High school diploma or equivalent
- Previous veterinary experience preferred
- Practices OSHA safety techniques including proper PPE
Benefits Offered
- Paid time off
- Health insurance; dental insurance; vision insurance
- Retirement benefits or accounts
- Bonus incentive
- Flexible work schedules
- Career and professional development
- Employee Assistance Program
- Employee Referral Program
Benefits offered may vary depending on full or part time employment status according to company policy.
Pay Range
USD $11.00 – USD $13.00 /Hr.
Town and Country Animal Hospital, which specializes in companion and exotic medicine, was founded on November 1st, 1989. Our office is located in Hattiesburg, a big city with a small-town feel. Many of our clients are our friends and neighbors.
Requirements/Qualifications
Eligibility
Must be currently enrolled in an AVMA Accredited Veterinary School
Must be able to provide student PLIT
Town and Country Animal Hospital, which specializes in companion and exotic medicine, was founded on November 1st, 1989. Our office is located in Hattiesburg, a big city with a small-town feel. Many of our clients are our friends and neighbors.
Position Purpose
Town and Country Animal Hospital in Hattiesburg, Mississippi, is excited for another veterinarian to join our growing, progressive 2-doctor practice. Our experienced staff is compassionate and dedicated to client education and their pet’s quality of life. We are a primarily small animal practice; however, we also support a minor exotic/avian caseload. We have a diverse surgical caseload ranging from spay/neuter to orthopedics, and one can perform whatever procedures they are comfortable with. We are well-equipped with a full lab, digital radiography, and endoscopy, and are proud to be a Certified Cat Friendly Practice.
Full and part-time positions available.
About the area: Hattiesburg is known as “The Hub City” because it has a centrally located depot that connects intersecting train tracks. While still an operational transportation modality in our city, the nickname applies as the cities of Jackson, MS; New Orleans; Birmingham; and Mobile are all within 2 hours of our city. Hattiesburg, though, is known for its small-town atmosphere with big-city amenities such as over 200 restaurants, a zoo, a water park, several museums, and recreational activities. HubFest is an annual festival that highlights the cultural diversity of the town. Festival South’s event occurs over the entire month of June every summer, involving theatrical and musical performances, “Best of the Pine Belt” awards, and weekly highlights of the city itself.
- Process: We want to make things easy on you! 1. Apply 2. Set up an initial call with the practice representative. 3. Schedule a visit to the practice to meet the team! (We promise not to ask what your greatest weakness is!)
- A commitment to lifestyle focus: What is most important to you outside of veterinary medicine? We want to ensure a balance between your personal and professional priorities.
- Schedule: We offer a fixed 4-day work week and 1 Saturday a month with no on-call.
- Compensation: Let’s talk! Lay out your expectations upfront. We consider each candidate individually, taking into account their skills and experience, to offer compensation that allows you to live comfortably.
- PTO-3 weeks vacation/sick days that we don’t make impossible to use!
- Management: Maintain an open line of communication with your leadership team. You will be heard and taken seriously!
- Continued Education: Ample CE allowance and FREE internal CE opportunities, including wet labs!
- Professional growth support: Medical autonomy, support of new implementations brought to the practice, workshops, and retreats dedicated to professional development.
- Mentorship: We offer a 6-month+ hybrid program customized to new grads based on their competencies and clinical and non-clinical development needs. An onsite dedicated mentor is with you every step of the way!
- Helping Hands: Have an adequate number of skilled support staff by your side, with a 1:2 doctor-to-tech/assistant ratio. Focus on your patients, and let your techs do what they do best!
- Benefits: Medical, dental, vision, life, company-paid short-term disability, 401(k), and Roth(k). If enrolled, a monthly stipend to cover your individual health insurance premium is also included.
- We’ve got you covered: Liability coverage, State Licensure dues, DEA Registration, AVMA and state VMA memberships, and any other associated memberships will also be paid for should they become due during employment.
*Part-time benefits may vary.
Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability, or status as a disabled or Vietnam era veteran.
Essential Responsibilities
- Examine and treat companion animals to detect and determine the nature of disease or injuries.
- Operate diagnostic equipment and collect diagnostic samples as well as interpret results.
- Advise pet owners on preventative care and treatment options.
- Perform surgery and prescribe medication as needed.
- Provide counsel around pet end of life care.
- Maintain patients’ medical records.
- Ensures compliance with veterinary ethics and relevant statues, policies, and procedures.
Requirements/Qualifications
- Doctor of Veterinary Medicine degree from an accredited AVMA institution.
- Appropriate state licensure.
- Eligibility to obtain DEA/BNDD.
- Excellent verbal and written communication skills.
- Demonstrates professional and courteous presentation consistently with staff and clients.
- Ability to lift patients and carry equipment up to 25 pounds; ability to lift patients or carry equipment over 25 pounds with assistance.
Benefits Offered
- Unlimited personal time
- Bonus incentives
- Health insurance; dental insurance; vision insurance
- Retirement benefits (401(k), Roth(k) with match)
- CE and licensure reimbursement
- Flexible work schedules
- Managing career path development
- Employee Assistance Program
- DVM Referral Program
- Mental Health Resources
- Relocation assistance available
Pay Range
USD $100,000.00 – USD $130,000.00 /Yr.